F.A.Q

What does 'Nuru' mean anyway?

How much of my print price goes to the non-profit?

We divide all revenue from prints sold at events and on our website as follows:

 

-      50% to the non-profit partner you select at checkout

-      25% to the photographer

-      25% to Nuru Project

 

All printing costs are borne by Nuru Project. This means a full 50% goes to the non-profit and a full 25% goes to the photographer.

How do I frame my print?

Nuru Project doesn't offer framing (yet). To save money, pair a ready-made frame made of black solid wood with a custom mat cut to your image's particular dimensions, UV protected plexiglass and a white archival mat. 

Can I deduct my print purchase from my taxes as a charitable donation?

Our understanding of US tax code is that you can only deduct the portion of the price of goods purchased for charity for which you overpaid. In other words, if you buy a $100 item in support of charity that is really only worth $50, the $50 you overpaid would be eligible for deduction. Since Nuru Project prides itself on offering prints affordably, often times more affordably than our photographers price their own prints, Nuru Project prints do not appear to offer a tax deduction, even though we donate half the purchase price to non-profits. But you should consult a tax professional when filling out your taxes.

What comes in the envelope when I order a print?

You can read all about it here.

  

Why doesn’t Nuru Project limit editions?

 

Limited editioning is about creating scarcity.

 

We believe the true spirit of photojournalism is to tell a story far and wide to an audience passionate about social change. As such, Nuru Project does not limit the quantity of prints we sell for a given image.

 

Just the opposite: we celebrate volume. The more copies a print sells, the more impact it has on a cause. We pair volume with moderate prices, allowing us to reach a wide audience and raise more money for causes.

 

Volume = Impact

 

We do, however, number prints. This is called an Open Edition.

 

What about returns?

 

Our goal at Nuru Project is to ensure complete satisfaction with your purchase.

 

If something is wrong with your purchase, please send us an email so that we can assess your situation and correct the problem. All return inquiries should be sent to support@nuruproject.org with your transaction number in the subject line.

 

Inquiries about returns must be made within 14 days of receiving your order, so please inspect your prints carefully upon arrival.

 

You can read our entire return policy here.

 

What if my print is damaged during shipping or has a printing flaw?

 

We inspect every print before shipping and take great care to package them safely.Very seldom do our prints arrive with shipping damage or printing flaws.

 

If a print does arrive damaged or flawed, we will replace your print.

 

Simply take a digital snapshot of the damaged print email it to us at support@nuruproject.org with the subject line ‘Damaged Print - [transaction number]’.

 

Why can I only use PayPal? Why not Visa, Master Card or American Express?

 

Our checkout system is still young. If there is enough demand for other options, we'll add them.

 

Let us know what payment method you prefer and why - support@nuruproject.org.

 

How can I be sure my Nuru Project print is authentic?

 

Each Nuru Project print comes with a numbered Label of Authenticity with the artist’s printed signature.

 

We recommend having your framer apply the label to your print.

 

How do you ship your prints?

 

All prints are shipped in protective sleeves. Prints up to 11"x14" come in sturdy cardboard envelopes. Prints larger than 11"x14" come in tubes.

 

Are you going to share or sell my email address and/or personal information?

 

We won’t ever sell or share your personal information.

 

What kind of prints do you sell?

 

We work with professional printers to make archival, exhibition-quality digital C prints.

 

Digital-C prints are made with real light-sensitive photographic paper. These are not inkjet prints.

 

How do I get Nuru Project’s newsletter? 

If you’re as excited about storytelling as we are, you’ll love our newsletter. 

It's the best place to hear our photographers describe the stories behind their prints or hear what excites us about an image. 

The newsletter also announces sales and has news about upcoming live Nuru Project events near you. 

We’re so sure you’ll like it, we automatically subscribe all print purchasers. If you haven’t bought a print, you can sign up on our homepage.

 

Will my print look identical to what I see on my screen?

We work hard to make sure the images you see online match our final prints.

However, this is a difficult task with many variables including the difference between the tonal range of paper and that of your monitor, the fact that many customers do not have calibrated monitors, and the effect that a white border has on customers’ perception of color.

 

How do I care for my print?

 

Never touch the surface of your print. Hands are dirty and can scratch the surface or harm the pigment.

 

We recommended you frame your print. Your work will be protected and it will be on display!

 

Detailed instructions on how to care for your print are enclosed in your package.

 

Once I buy a print, do I own the copyright?

 

Artists control the rights to their images. Copyright is not transferred to the buyers of Nuru Project prints.

What about my privacy?

This privacy notice discloses the privacy practices for nuruproject.org. This privacy notice applies solely to information collected by this web site.

Information Collection, Use, and Sharing 


We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information 


You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

- See what data we have about you, if any.

- Change/correct any data we have about you.

- Have us delete any data we have about you.

- Express any concern you have about our use of your data.

Security 


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.